Frequently asked questions
No. Nobody can honestly guarantee that. Once we have reviewed your case, we tell you what we think is realistic.
Never. Anyone who asks you to pay a tax, a fee or a deposit to unlock recovered funds is running a scam, even if they claim to work with us.
Your transaction history from the exchange or wallet you used, your own wallet address, the addresses you sent funds to, and the transaction references (hashes) if you have them.
Most scams use major cryptocurrencies such as Bitcoin, Ethereum or USDT, which can be traced. For others, we first check whether tracing is possible.
It makes the trace longer, not necessarily impossible. Our analysts follow the funds as far as the blockchain allows, and the report says clearly where the trail stops.
It supports your police complaint, and it identifies the platform that received the funds so that a partner lawyer can act against it.
Our in-house analysts carry out the tracing. When legal action is needed, an independent partner lawyer handles it.
Yes. We help people in French- and English-speaking countries, and our reports can be written in French or English.
You receive a reference number when you submit your case. You can use it to check the actions taken on your case online.
Your documents are stored privately and only our authorised staff can see them.