How to recognise a fake recovery service

After a crypto scam, many victims are contacted again by people offering to get their money back. Most of these offers are a second scam.

Warning signs

They ask for a fee, a tax or a deposit before your funds can be released.
They claim to be a regulator, a central bank, the police or a government agency.
They guarantee that you will get all your money back.
They ask for remote access to your computer or phone, or for your passwords or wallet recovery phrase.
They pressure you to act quickly or to keep the process secret.

If you have been contacted

Do not pay anything and do not send more personal documents.
Keep the messages, phone numbers, wallet addresses and payment details they gave you.
Report the contact to the police and to the authorities in your country.
Talk to your bank if you have already paid.

Our commitment

We will never ask you to pay a fee to release or unlock recovered funds.