Track my case

Enter the details you gave when you submitted your case. We then send a one-time code to your email address.

For your safety, your case page opens only with the code we send you, and closes by itself after 30 minutes.

Your details

Case reference

It looks like FXR-26-K7Q2MX. You will find it in the email we sent when you submitted your case.

Email address

The address you gave with your case.

Identity document number

The number of the identity document you sent with your case.